Privacy Policy

On this page

Kinstone Co respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Kinstone Co collects, uses, stores and discloses personal information when you visit our website, contact us, engage our services or otherwise interact with us.

1. Who we are

This Privacy Policy applies to KINSTONECO PTY LTD (ABN 24 702 805 230), trading as Kinstone Co (“we”, “us” or “our”).

We are an Australian company providing business transformation, technology and consulting services. Our website is operated from Australia.

2. Information we collect

We may collect personal information that you provide directly to us, including:

• your name
• email address
• phone number
• job title and organisation
• information you provide when making an enquiry
• information provided during the delivery of our services
• information contained in communications with us
• any other information you choose to provide.

We may also collect certain information automatically when you use our website, including:

• IP address
• browser and device information
• pages visited and interactions with our website
• referring websites
• approximate geographic information
• website usage and analytics information.

Where practical, we collect personal information directly from you. In some circumstances, we may receive information from third parties, such as business partners, professional networks, publicly available sources or technology platforms.

3. How we use personal information

We may use personal information to:

• respond to enquiries and requests
• provide and manage our services
• communicate with you about our services
• understand how our website and services are being used
• improve our website, services and customer experience
• manage our business relationships
• work with delivery, technology and strategic partners where required to provide our services
• send relevant communications where you have requested or consented to receive them
• comply with legal and regulatory obligations
• protect our business, systems and users from fraud, misuse or security threats.

We will only use personal information for purposes that are reasonably necessary for our business activities and in accordance with applicable privacy laws.

4. Marketing communications

We may occasionally send information about Kinstone Co, our services, insights, events or other relevant business information.

Where required by law, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

5. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and support our marketing activities.

These technologies may collect information such as your browser type, device, pages visited and interactions with our website.

We may use third-party analytics and technology providers to help us understand website performance and usage.

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

• technology and cloud service providers
• website, hosting and analytics providers
• professional advisers, including legal, accounting and financial advisers
• delivery partners and specialist contractors
• strategic or technology partners involved in providing our services
• payment providers
• government agencies, regulators or law enforcement where required or authorised by law.

We do not sell your personal information.

Where we engage third parties to handle personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security protections are in place.

7. Overseas disclosure

Some of the technology and service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy requirements.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include access controls, authentication, encryption, secure cloud services, monitoring and appropriate internal processes.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain our business records, or where required by law.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

10. Accessing and correcting your information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

11. Privacy enquiries and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can investigate and address the matter.

Email: info@kinstoneco.com.au

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Children

Our services and website are primarily intended for businesses and professional users. We do not knowingly collect personal information from children unless it is provided with appropriate consent or in circumstances where collection is otherwise permitted by law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The latest version will always be published on this page with the updated date.

15. Contact us

If you have any questions about this Privacy Policy or how Kinstone Co handles personal information, please contact us:

KINSTONECO PTY LTD (ABN 24 702 805 230) trading as Kinstone Co
Address: 1/477 Pitt Street, Haymarket, NSW, Australia
Email: info@kinstoneco.com.au

Effective date: 30 September 2026